Choose the account receiving rewards
Sign into the website and open Vote. Select the linked Game Account that should receive the rewards. Vote Tokens belong to that Game Account and are shared by its characters. Choose carefully before opening a voting partner.
If no eligible Game Account appears, open Manage Game Accounts. The website account itself is not a substitute for choosing the receiving Game Account.
Follow each partner’s reward method
The page labels each partner’s reward method. A provider-confirmed reward requires confirmation from that provider; opening its link alone is not confirmation. A participation reward follows the launch conditions described on the page.
Read the reward quantity, availability and countdown beside the partner. Use Recheck rewards and balance after completing the voting flow. Awaiting confirmation, cooldown and unavailable rewards are different states; repeated clicks do not turn one into another.
Separate pending rewards from spendable VT
Spendable wallet is the balance available for Vote Shop purchases. Pending wallet credit is earned VT that is still awaiting confirmed credit and cannot be spent yet. If offered, use Credit pending Vote Tokens, then recheck the balance.
Reward history shows whether a reward is awaiting confirmation, earned, queued or credited. Preserve that history and contact support if credit stays unresolved; do not treat a pending balance as a second reward.
Choose a reward and delivery character
Open Vote Shop, select the Game Account and delivery character, and review the item, quantity and total VT cost before confirming. Follow the delivery status and check in-game Mail for a delivered reward.
If delivery remains pending, use the purchase history and support flow. Do not place a second purchase just to recover a first purchase whose outcome is still pending. Vote Tokens, Ascended Points, Bounty Points and chips are separate currencies.